Patient Family Advisory Council

The Patient and Family Advisory Council (PFAC) at Lucas County Health Center plays a crucial role in incorporating the patient and family perspective into the hospital’s decision-making process. Our dedicated PFAC members actively collaborate to enhance various processes, elevate the patient and family experience, and more.

Their mission is to foster an environment where patients, families, healthcare providers, and hospital staff work together to enhance the quality and safety of patient care. PFAC members are individuals who have received care at LCHC and are enthusiastic about sharing their insights to help us provide care and services tailored to patient and family needs, rather than making assumptions based solely on clinical perspectives.

If you’d like to learn more about PFAC, please don’t hesitate to reach out to Twilla Kruzic at (641) 774-3117 or via email at

Interested in becoming an advisor?

At Lucas County Health Center, we are continuously seeking individuals who are passionate about enhancing the care we deliver. If you’re considering the role of an advisor, we encourage you to take a look at the ‘Am I ready to become an advisor?’ document below. If you believe you’re a good fit, please feel free to download the ‘PFAC Advisor Application’ and submit it at your convenience.


Frequently Asked Questions

What's the role of PFAC advisors?

PFAC advisors play a key part in enhancing the quality and safety of the care we offer. They contribute by:

  • Providing valuable input and feedback
  • Identifying areas for potential changes and improvements
  • Collaborating in the planning and implementation of changes that hold significance for patients and families
What are the advantages of collaborating with PFAC advisors?

Working with patient and family advisors brings several valuable benefits. They offer insights into our strengths and areas requiring changes. They help us set priorities, make improvements based on patient and family needs, and contribute ideas and solutions to various issues.

The long-term benefits for facilities with PFAC advisors include enhanced quality and safety, improved health outcomes for patients, better business outcomes for the hospital, and an overall superior care experience for patients, their families, healthcare providers, and staff.

What is the criteria for being an advisor?

To become a PFAC advisor, individuals should meet the following criteria:

  • Be available to attend meetings every other month (date, time, and location determined by group; meeting reminders sent to PFAC members)
  • Demonstrate a commitment to maintaining the appropriate and confidential handling of personal information
  • Be open to listening to diverse opinions and sharing different points of view
  • Feel comfortable expressing their thoughts openly within a group setting
  • Have the ability to use their experiences constructively and collaborate with council members who may have varying backgrounds, experiences, and communication styles
  • Be capable of reflecting on issues and priorities that may differ from their own