Patient Family Advisory Council

The Patient and Family Advisory Council (PFAC) gives patients and families a voice in shaping the care and services provided at Lucas County Health Center. By sharing experiences and perspectives, council members work alongside our team to identify opportunities for improvement and help create a better experience for those we serve.

Our goal is to bring patients, families, and team members together to strengthen the quality and safety of care. PFAC members are individuals who have received care at LCHC and are willing to share their insights, ideas, and feedback. Their firsthand experiences help us better understand what matters to patients and families and ensure their perspectives are part of the decisions we make.

Have questions or want to learn more about PFAC? Contact Nick Howell at (641) 774-3117 or via email at nhowell@lchcia.com.

Interested in becoming an advisor?

We value the perspectives of those who have experienced our care firsthand. We’re always looking for community members who are interested in helping us make the patient experience even better.

If you’re interested in becoming a PFAC advisor, start by reviewing the “Am I Ready to Become an Advisor?” guide below to learn more about the role and what to expect. If you feel it’s a good fit, complete the PFAC Advisor Application and submit it to LCHC. We’d love to hear your perspective!

              

Frequently Asked Questions

What's the role of a PFAC member?

Advisors share their experiences and perspectives to help LCHC identify opportunities to improve patient care. They provide feedback, suggest ideas, and collaborate with hospital team members on changes that can make a difference for patients and families.

What are the benefits of having a Patient and Family Advisory Council?

Patients and families bring a perspective that healthcare professionals may not always see firsthand. Their feedback helps us recognize what’s working well, identify areas for improvement, and make decisions that better reflect the needs of our community. Ultimately, this partnership helps create a better experience for everyone who receives care at LCHC.

What is the criteria for being an advisor?

Individuals who have received care at LCHC or have experience as a family member of someone who has received care are encouraged to consider participating. You don’t need a healthcare background – just a willingness to share your perspective and work with others.

Advisors are expected to attend meetings, maintain confidentiality, respect different perspectives, and participate in constructive conversations. We value open communication and a willingness to work together toward meaningful improvements.

How often does the council meet?

The council meets as needed. We respect our members’ time and only schedule meetings when we have topics or opportunities that we believe would benefit from the insight and input of our PFAC members.