Patient Family Advisory Council

The Patient and Family Advisory Council (PFAC) at Lucas County Health Center exists to integrate the voice of the patient and family members into the hospital’s decision-making. PFAC members work to enhance overall processes, improve the patient and family experience, and more.

PFAC members want to create an environment where patients, families, providers, and hospital staff work together to improve the quality and safety of patient care. They are individuals who have had care at LCHC and are willing to offer their insights and input to help us provide care and services that are based on patient and family identified needs rather than the assumptions of clinicians.

For more information about PFAC, contact Twilla Kruzic at (641) 774-3117 or

Interested in becoming an advisor?

Lucas County Health Center is always looking for individuals who are interested in improving the care we provide. If you’re interested in becoming an advisor, we ask that you review the “Am I ready to become an advisor?” document below. If you believe you would be a good candidate, kindly download the “PFAC Advisor Application” and return it at your convenience.


Frequently Asked Questions

What do PFAC advisors do?
PFAC advisors help us improve the quality and safety of the care we provide by:

  • giving input and feedback
  • identifying potential changes and improvements
  • planning and implementing changes that matter to patients and families
What are the benefits of working with PFAC advisors?
Patient and family advisors offer insights about what we do well and areas where changes may be needed. They help us develop priorities and make improvements based on patient and family identified needs and help us come up with ideas and solutions to issues.

Long-term benefits for facilities that have PFAC advisors include improved quality and safety, better health outcomes for patients, better business outcomes for the hospital, and an overall better experience of care for patients, family members, clinicians, and staff.

What is the criteria for being an advisor?
Individuals interested in becoming a PFAC advisor should:

  • Be able to attend monthly meetings (date, time, and location to be determined)
  • Maintain appropriate and confidential handling of personal information
  • Be able to listen to differing opinions and share different points of view
  • Be comfortable speaking candidly in a group
  • Be able to use experience constructively and collaborate with council members whose background, experience, and style may be different than their own
  • Be able to reflect on issues and priorities that are different than their own