Patient Experience Stories

When our commitment is to deliver high-quality, family-centered care, it leads to remarkable outcomes. At Lucas County Health Center, we take pride in the positive experiences our patients have shared with us.

Share Your Experience

Have a great experience to share about Lucas County Health Center? We’d love to hear it! Feel free to Share Your Experience with us by getting in touch with our Marketing Manager, Jena Wiley. Share Your Experience by contacting our Marketing Manager.


Deb Rosa

Breast Cancer Survivor

“I found the lump on Tuesday. I saw my provider here at the Clinic on Thursday, had my ultrasound and mammogram here on Friday. Then I saw the surgeon on Monday and they did a biopsy on Tuesday – that quick. LCHC was able to care for me and do my biopsy and my sentinel node biopsy while the Infusion Clinic did my infusions and cleaned out my port. It was great to know that I could just get in the car, drive across town and be here and have it all done – then I could go right home after my treatments and surgery and get comfortable in my own recliner or bed. There’s a lot of stress on your family anyway when cancer is involved and not needing to travel to receive treatment alleviated a lot of that stress.

It’s convenient because it’s all right here. You don’t have to drive over an hour to Des Moines. LCHC takes excellent care of you. They usually get you right in and out – you don’t have to sit and wait for hours like I have in bigger hospitals in bigger cities. Plus this is much more personal. You’re a real person, not just a number.”

Bruce Smith

Patient with Patrick Alt, Physical Therapist

“In September 2016, I had surgery for a severe rotator cuff and bicep tear. At the time, my surgeon at Iowa Ortho told me that he believed my injury was the worst or second worst he had ever seen and referred me to physical therapy in November.

My first day Pat asked me to put my hand on the wall and I couldn’t do it – and I was standing no more than 6 inches from the wall! But Pat was determined to get me mobile again. Looking back it’s hard to believe how little movement I actually had.

At my most recent follow-up appointment with my surgeon he told me he would be happy if I had 75% of my mobility back. I’m at about 85% now and it is all thanks to physical therapy. I’ve had a great experience at LCHC and my hats off to my therapist, Pat, for all his hard work! They made a believer of me!”